Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
A global cosmetics brand operating across 19 countries, handling up to 9,000 customer support cases per day during peak holiday seasons.
Legacy chatbots with bolted-on AI delivered inconsistent responses and low-quality support, forcing the company to restrict automation to internal...
“During peak holiday and Black Friday season, we can see up to 9,000 cases a day. With our agent, Ray, handling a significant portion of that volume, we had zero customer relations backlog for the first time ever.”
Personal care and home fragrance brand inspired by ancient traditions.
Generative AI platform for automated enterprise customer support and workflows.
Rituals's Customer support is part of this use case:
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Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
A global cosmetics brand operating across 19 countries, handling up to 9,000 customer support cases per day during peak holiday seasons.
Legacy chatbots with bolted-on AI delivered inconsistent responses and low-quality support, forcing the company to restrict automation to internal...
“During peak holiday and Black Friday season, we can see up to 9,000 cases a day. With our agent, Ray, handling a significant portion of that volume, we had zero customer relations backlog for the first time ever.”
Personal care and home fragrance brand inspired by ancient traditions.
Generative AI platform for automated enterprise customer support and workflows.
Rituals's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
A dev backlog slowed AI rollout. Now, 7,000 staff build their own agents with no-code tools, saving 20,000 hours monthly.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.