Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
A global cosmetics brand operating across 19 countries, handling up to 9,000 customer support cases per day during peak holiday seasons.
Legacy chatbots with bolted-on AI delivered inconsistent responses and low-quality support, forcing the company to restrict automation to internal...
“During peak holiday and Black Friday season, we can see up to 9,000 cases a day. With our agent, Ray, handling a significant portion of that volume, we had zero customer relations backlog for the first time ever.”
Personal care and home fragrance brand inspired by ancient traditions.
Generative AI platform for automated enterprise customer support and workflows.
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Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
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Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
A global cosmetics brand operating across 19 countries, handling up to 9,000 customer support cases per day during peak holiday seasons.
Legacy chatbots with bolted-on AI delivered inconsistent responses and low-quality support, forcing the company to restrict automation to internal...
“During peak holiday and Black Friday season, we can see up to 9,000 cases a day. With our agent, Ray, handling a significant portion of that volume, we had zero customer relations backlog for the first time ever.”
Personal care and home fragrance brand inspired by ancient traditions.
Generative AI platform for automated enterprise customer support and workflows.
Related implementations across industries and use cases
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.