Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
A global collective of high-end design brands managing tens of thousands of SKUs across physical showrooms, direct-to-consumer storefronts, and complex B2B professional networks.
Digital and physical retail environments operated in silos, trapping customer data in disconnected point solutions and preventing personalized...
“We knew we needed to offer a white glove experience to shoppers, personalized to each and every customer to meet their unique needs. Embracing Salesforce’s AI-powered capabilities has given us an opportunity to create a unified experience across our portfolio of brands, including Herman Miller, Design Within Reach, and Knoll. We’re already seeing the increase in online sales and customer delight.”
Modern furniture collective and manufacturer for office and residential spaces
AI-powered CRM platform for sales, service, marketing, and commerce teams.
MillerKnoll's Unified retail commerce is part of this use case:
Related implementations across industries and use cases
Siloed data capped Recharge at one quarterly campaign. AI now unifies usage signals to trigger eight personalized campaigns at once.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
A global collective of high-end design brands managing tens of thousands of SKUs across physical showrooms, direct-to-consumer storefronts, and complex B2B professional networks.
Digital and physical retail environments operated in silos, trapping customer data in disconnected point solutions and preventing personalized...
“We knew we needed to offer a white glove experience to shoppers, personalized to each and every customer to meet their unique needs. Embracing Salesforce’s AI-powered capabilities has given us an opportunity to create a unified experience across our portfolio of brands, including Herman Miller, Design Within Reach, and Knoll. We’re already seeing the increase in online sales and customer delight.”
Modern furniture collective and manufacturer for office and residential spaces
AI-powered CRM platform for sales, service, marketing, and commerce teams.
MillerKnoll's Unified retail commerce is part of this use case:
Related implementations across industries and use cases
Siloed data capped Recharge at one quarterly campaign. AI now unifies usage signals to trigger eight personalized campaigns at once.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.