Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
A consumer electronics retail network, part of Europe's largest retail group, uniting over 350 Italian stores with a complex omnichannel catalog of 26,000 SKUs.
While in-store sales associates provided expert guidance that drove a category-leading 65% Net Promoter Score, this signature excellence was missing...
“With an NPS of 65%, we have the highest score in the category. The expertise of our sales associates is our competitive edge. We want to bring this signature in-store excellence to the online shopping experience.”
Retailer of consumer electronics, household appliances, and digital technology.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Partnered with Euronics Italia to build and deploy its AI agent, Ronics, in 15 weeks.
Related implementations across industries and use cases
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
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Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Rigid search rules forced endless manual tagging sprints. Now, ML classifies products at ingestion to match natural shopper language.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
A consumer electronics retail network, part of Europe's largest retail group, uniting over 350 Italian stores with a complex omnichannel catalog of 26,000 SKUs.
While in-store sales associates provided expert guidance that drove a category-leading 65% Net Promoter Score, this signature excellence was missing...
“With an NPS of 65%, we have the highest score in the category. The expertise of our sales associates is our competitive edge. We want to bring this signature in-store excellence to the online shopping experience.”
Retailer of consumer electronics, household appliances, and digital technology.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Partnered with Euronics Italia to build and deploy its AI agent, Ronics, in 15 weeks.
Related implementations across industries and use cases
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Algorithms just matched similar items. An AI stylist now curates full outfits, replicating in-store expertise online.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Rigid search rules forced endless manual tagging sprints. Now, ML classifies products at ingestion to match natural shopper language.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.