Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
A consumer electronics retail network, part of Europe's largest retail group, uniting over 350 Italian stores with a complex omnichannel catalog of 26,000 SKUs.
While in-store sales associates provided expert guidance that drove a category-leading 65% Net Promoter Score, this signature excellence was missing...
“With an NPS of 65%, we have the highest score in the category. The expertise of our sales associates is our competitive edge. We want to bring this signature in-store excellence to the online shopping experience.”
Retailer of consumer electronics, household appliances, and digital technology.
Partnered with Euronics Italia to build and deploy its AI agent, Ronics, in 15 weeks.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Euronics Italia's Virtual shopping assistant is part of this use case:
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Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
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Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
A consumer electronics retail network, part of Europe's largest retail group, uniting over 350 Italian stores with a complex omnichannel catalog of 26,000 SKUs.
While in-store sales associates provided expert guidance that drove a category-leading 65% Net Promoter Score, this signature excellence was missing...
“With an NPS of 65%, we have the highest score in the category. The expertise of our sales associates is our competitive edge. We want to bring this signature in-store excellence to the online shopping experience.”
Retailer of consumer electronics, household appliances, and digital technology.
Partnered with Euronics Italia to build and deploy its AI agent, Ronics, in 15 weeks.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Euronics Italia's Virtual shopping assistant is part of this use case:
Related implementations across industries and use cases
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Manual credit pulls bottlenecked applications. AI now checks credit and sets rates instantly, handing ready clients to bankers.
Creating sales tags triggered complex IT cycles. Now, AI agents automate the workflow and coach sellers on every deal—not just big ones.