Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
A fast-growing outdoor retailer operating brick-and-mortar stores across diverse markets, with the majority of annual revenue concentrated in a condensed 3-4 month winter window.
Replicating the deep expertise required for complex gear purchases online proved difficult, especially as the brand sought to avoid the intimidating...
“I thought there was a unique opportunity for us to have a very approachable and knowledgeable conversational AI agent where people could ask it anything, at any time of day, and actually build that trust and confidence.”
Specialty outdoor retailer for skiing, snowboarding, cycling, and running gear.
AI agent platform for autonomous enterprise customer service.
Sun & Ski Sports's Digital sales assistant is part of this use case:
Related implementations across industries and use cases
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Sizing doubts held back shoppers. Virtual try-ons and a Gemini agent now visualize fit and answer queries, lifting conversion 2.6x.
Rigid filters forced buyers to act like admins. Now, they describe a "cottage feel," and AI scans millions of listings to find a match.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Selling skis online required deep expertise. An AI now interviews shoppers 24/7, tripling conversion and ending seasonal hiring cycles.
A fast-growing outdoor retailer operating brick-and-mortar stores across diverse markets, with the majority of annual revenue concentrated in a condensed 3-4 month winter window.
Replicating the deep expertise required for complex gear purchases online proved difficult, especially as the brand sought to avoid the intimidating...
“I thought there was a unique opportunity for us to have a very approachable and knowledgeable conversational AI agent where people could ask it anything, at any time of day, and actually build that trust and confidence.”
Specialty outdoor retailer for skiing, snowboarding, cycling, and running gear.
AI agent platform for autonomous enterprise customer service.
Sun & Ski Sports's Digital sales assistant is part of this use case:
Related implementations across industries and use cases
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Sizing doubts held back shoppers. Virtual try-ons and a Gemini agent now visualize fit and answer queries, lifting conversion 2.6x.
Rigid filters forced buyers to act like admins. Now, they describe a "cottage feel," and AI scans millions of listings to find a match.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.