Online shoppers browsed without guidance. A white-glove AI assistant now interprets needs, driving 2x conversion volume vs search.
One of Türkiye's largest homeware retailers operates 305 stores and 2,000 points of sale across 43 countries, approaching $1 billion in annual revenue.
The shift to online sales created a gap between the digital experience and the company's signature white-glove in-store service. Customers browsing...
“Technology, and using it well in the service of customers, has always been a primary focus.”
Manufacturer and retailer of kitchenware, dinnerware, and small home appliances.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Manual ad production took months. Now, teams use AI to predict performance and generate creative in just 5 days.
Producers manually matched timestamps. Now, teams edit transcripts directly, and AI generates social clips without video skills.