Consumer Products|Knowledge Management

L'Oréal
Conversational data analysis

Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.

PublishedNov 6, 2025|3 months ago

Key results

Monthly Messages
2.5M
Analytics Accuracy
99%

Result highlights

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The story

The world's largest cosmetics and beauty company operates in over 150 countries with a portfolio of more than 37 international brands.

Employees lacked the technical expertise to analyze complex data independently, often requiring developers to build custom dashboards for single...

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Quotes

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The company

L'Oréal logo

L'Oréal

loreal.com

Global manufacturer and retailer of cosmetics, skincare, and beauty products.

IndustryConsumer Products
LocationClichy, France
Employees50K-100K
Founded1909

Scope & timeline

  • 44,000 monthly users on internal AI platform
  • 15,000 daily users on internal AI platform

95 AI case studies in Consumer Products

268 AI case studies in Knowledge Management