Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
A direct-to-consumer hair color brand operates a subscription business alongside 97 physical salon locations.
Traditional support tools could not scale with the growing business while maintaining the brand's signature warmth. The company needed to automate...
“I created Madison Reed because I believed women deserved better and that drives our decision-making every day. As our business grows, we needed a partner that shared our obsession with quality, empathy, and customer connection.”
Salon-quality hair color products and professional coloring services for consumers.
AI agent platform for autonomous enterprise customer service.
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Tens of thousands of manual inquiries bottlenecked support. AI now handles subscription logistics, freeing staff for high-touch care.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.