Key results
Avg Resolution Time
30 mins
vs 2 hours
Avg Creation Time
4 mins
Categorization Accuracy
80%
vs 40% manual accuracy
Result highlights
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The story
Latin America's leading digital banking and retail ecosystem serves 36 million customers across seven countries with a workforce of 90,000 employees.
Opening a support ticket could take up to 10 minutes while retail customers waited at checkout, creating critical operational friction. Informal...
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Quotes
“Abrir un ticket o llamar a la mesa de ayuda podía demorar hasta 10 minutos, mientras se tenía a una persona esperando en una caja. Eso es fatal para el sector de retail. Si la persona tiene que esperar para comprar, se irá a otro lado”
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The company
Falabella
falabella.comMultinational department store and e-commerce retailer in Latin America.
IndustryRetail
LocationSantiago, Chile
Employees100K+
Founded1889
Scope & timeline
- 22,000+ tickets processed via AI agent