IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Latin America's leading digital banking and retail ecosystem serves 36 million customers across seven countries with a workforce of 90,000 employees.
Opening a support ticket could take up to 10 minutes while retail customers waited at checkout, creating critical operational friction. Informal...
“Abrir un ticket o llamar a la mesa de ayuda podía demorar hasta 10 minutos, mientras se tenía a una persona esperando en una caja. Eso es fatal para el sector de retail. Si la persona tiene que esperar para comprar, se irá a otro lado”
Multinational department store and e-commerce retailer in Latin America.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Falabella's IT incident management is part of this use case:
Related implementations across industries and use cases
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Deposit checks and lost cards piled up. Chime deployed a unified AI across channels, where lessons from chat instantly train voice agents.
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Latin America's leading digital banking and retail ecosystem serves 36 million customers across seven countries with a workforce of 90,000 employees.
Opening a support ticket could take up to 10 minutes while retail customers waited at checkout, creating critical operational friction. Informal...
“Abrir un ticket o llamar a la mesa de ayuda podía demorar hasta 10 minutos, mientras se tenía a una persona esperando en una caja. Eso es fatal para el sector de retail. Si la persona tiene que esperar para comprar, se irá a otro lado”
Multinational department store and e-commerce retailer in Latin America.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Falabella's IT incident management is part of this use case:
Related implementations across industries and use cases
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Deposit checks and lost cards piled up. Chime deployed a unified AI across channels, where lessons from chat instantly train voice agents.
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.