IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Latin America's leading digital banking and retail ecosystem serves 36 million customers across seven countries with a workforce of 90,000 employees.
Opening a support ticket could take up to 10 minutes while retail customers waited at checkout, creating critical operational friction. Informal...
“Abrir un ticket o llamar a la mesa de ayuda podía demorar hasta 10 minutos, mientras se tenía a una persona esperando en una caja. Eso es fatal para el sector de retail. Si la persona tiene que esperar para comprar, se irá a otro lado”
Multinational department store and e-commerce retailer in Latin America.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Building an agent took 50 people weeks of work. A bank now designs and tests the same tool in just four days.
Trade queries once took three staff 30 minutes. Now, a voice-first AI app lets a single associate solve them in minutes.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Rigid search rules forced endless manual tagging sprints. Now, ML classifies products at ingestion to match natural shopper language.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Latin America's leading digital banking and retail ecosystem serves 36 million customers across seven countries with a workforce of 90,000 employees.
Opening a support ticket could take up to 10 minutes while retail customers waited at checkout, creating critical operational friction. Informal...
“Abrir un ticket o llamar a la mesa de ayuda podía demorar hasta 10 minutos, mientras se tenía a una persona esperando en una caja. Eso es fatal para el sector de retail. Si la persona tiene que esperar para comprar, se irá a otro lado”
Multinational department store and e-commerce retailer in Latin America.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Building an agent took 50 people weeks of work. A bank now designs and tests the same tool in just four days.
Trade queries once took three staff 30 minutes. Now, a voice-first AI app lets a single associate solve them in minutes.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Rigid search rules forced endless manual tagging sprints. Now, ML classifies products at ingestion to match natural shopper language.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.