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The story
A consumer technology company specializing in digital paper tablets sought to launch AI agents for both customer service and internal IT support.
Existing knowledge base articles were too lengthy and lacked the metadata tags required for AI processing, making information difficult to retrieve....
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Quotes
“Having Salesforce Professional Services, who knew more than us, was great because then we could move faster. Working with the people who are closest to the product was super valuable.”
The company
reMarkable
remarkable.comPaper tablets and digital notebooks for distraction-free writing and sketching.
IndustryTechnology
LocationOslo, Norway
Employees251-1K
Founded2013
Scope & timeline
- 3-week deployment time for AI agent