Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
A consumer technology company specializing in digital paper tablets sought to launch AI agents for both customer service and internal IT support.
Existing knowledge base articles were too lengthy and lacked the metadata tags required for AI processing, making information difficult to retrieve....
“Having Salesforce Professional Services, who knew more than us, was great because then we could move faster. Working with the people who are closest to the product was super valuable.”
Paper tablets and digital notebooks for distraction-free writing and sketching.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
A consumer technology company specializing in digital paper tablets sought to launch AI agents for both customer service and internal IT support.
Existing knowledge base articles were too lengthy and lacked the metadata tags required for AI processing, making information difficult to retrieve....
“Having Salesforce Professional Services, who knew more than us, was great because then we could move faster. Working with the people who are closest to the product was super valuable.”
Paper tablets and digital notebooks for distraction-free writing and sketching.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.