Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Anker Innovations's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Anker Innovations's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.