Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Anker Innovations's Customer support is part of this use case:
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Three agents left buyers waiting 10+ hours. An AI agent now resolves 84% of inquiries instantly, driving a 130% increase in sales.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Anker Innovations's Customer support is part of this use case:
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Three agents left buyers waiting 10+ hours. An AI agent now resolves 84% of inquiries instantly, driving a 130% increase in sales.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.