Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Anker Innovations's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A leading global consumer electronics brand operates support centers that handle millions of customer calls annually across North America, Europe, and Asia.
Facing rising call volumes, the support team wanted to automate high-frequency Tier-1 inquiries like order tracking and warranty checks. However,...
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
Anker Innovations's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.