10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
An automotive parts and service franchise operating 30 stores across the Tokyo metropolitan and Tokai areas, navigating an industry with a severe job openings-to-applicants ratio of 5.09 for mechanics.
Reservation calls took 5 to 10 minutes each, creating a bottleneck during peak seasons where staff spent entire days answering the phone. This...
“アイブリー導入前は、接客中も事務所に戻っても、常に電話が鳴っているのが当たり前の光景でした。”
Holding company managing automotive retail, bridal venues, and real estate sectors.
Provided its interactive voice AI SaaS 'IVRy' to automate phone responses and drive mobile app memberships.
IA Group's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
An automotive parts and service franchise operating 30 stores across the Tokyo metropolitan and Tokai areas, navigating an industry with a severe job openings-to-applicants ratio of 5.09 for mechanics.
Reservation calls took 5 to 10 minutes each, creating a bottleneck during peak seasons where staff spent entire days answering the phone. This...
“アイブリー導入前は、接客中も事務所に戻っても、常に電話が鳴っているのが当たり前の光景でした。”
Holding company managing automotive retail, bridal venues, and real estate sectors.
Provided its interactive voice AI SaaS 'IVRy' to automate phone responses and drive mobile app memberships.
IA Group's Customer support is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.