AI case study

Rakuten FranceWorkflow automation

Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.

Published

Key results

Workflows Automated
58k+
Backlog Issues Reduced
50%

Result highlights

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The story

Context

An e-commerce marketplace with all operations running inside Notion and a four-person AI team tasked with driving automation across every department.

Challenge

A four-person AI team couldn't serve as the automation engine for an entire company, and previous no-code tools had proven fragile: when employees...

Solution
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Scope & timeline

  • New Custom Agent live in 10–20 minutes
  • 80+ Custom Agents running across company

Quotes

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The company

Online marketplace for new and used products in France.

IndustryRetail
LocationClichy, Île-de-France, France
Employees51-250
Founded2000

The vendor

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2013

Use case

Rakuten France's Workflow automation is part of this use case:

Workplace AI
173 case studies(+34% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
3.2Moderatewithin Retail
6.2Strongwithin Operations

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