16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
One of the UK's leading womenswear brands, with 322 stores and a growing online channel, fielding more than 9,500 customer support inquiries each week.
The CX team handled over 9,500 inquiries per week with first reply times averaging 16.5 hours, and needed a way to scale into the approaching Black...
“Our AI Agents currently operate without integrations, yet they already resolve an average of 42% of customer queries independently.”
Fashion retailer selling women's, men's, and teen clothing, shoes, and accessories.
AI-powered customer service and employee experience software platform.
New Look's Customer support is part of this use case:
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16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
One of the UK's leading womenswear brands, with 322 stores and a growing online channel, fielding more than 9,500 customer support inquiries each week.
The CX team handled over 9,500 inquiries per week with first reply times averaging 16.5 hours, and needed a way to scale into the approaching Black...
“Our AI Agents currently operate without integrations, yet they already resolve an average of 42% of customer queries independently.”
Fashion retailer selling women's, men's, and teen clothing, shoes, and accessories.
AI-powered customer service and employee experience software platform.
New Look's Customer support is part of this use case:
Related implementations across industries and use cases
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Returns and ID checks slowed global support. AI now automates these flows on WhatsApp and voice, matching tone to local markets.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Customers juggled separate apps for tracking, receipts, and support. Now it's one WhatsApp thread, with agents stepping in only for complex cases.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.