Customers juggled separate apps for tracking, receipts, and support. Now it's one WhatsApp thread, with agents stepping in only for complex cases.
One of the largest retail chains across the Middle East and Asia, serving millions of customers across physical and digital channels.
Customers had to navigate disparate platforms for order tracking, receipts, and support, leading to fragmented experiences and higher drop-off rates....
Hypermarket and supermarket chain for groceries, electronics, and household goods.
Conversational AI platform for enterprise customer and employee service automation.
Lulu Hypermarket's Customer support chat is part of this use case:
Related implementations across industries and use cases
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
37M product listings, and shoppers navigated alone. Now Lu guides the whole journey—search to checkout—inside WhatsApp.
With three doctors serving 400 stores, queries took 24 hours. GenAI now mines 500k files to cut response times by 70%.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
37M product listings, and shoppers navigated alone. Now Lu guides the whole journey—search to checkout—inside WhatsApp.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Customers juggled separate apps for tracking, receipts, and support. Now it's one WhatsApp thread, with agents stepping in only for complex cases.
One of the largest retail chains across the Middle East and Asia, serving millions of customers across physical and digital channels.
Customers had to navigate disparate platforms for order tracking, receipts, and support, leading to fragmented experiences and higher drop-off rates....
Hypermarket and supermarket chain for groceries, electronics, and household goods.
Conversational AI platform for enterprise customer and employee service automation.
Lulu Hypermarket's Customer support chat is part of this use case:
Related implementations across industries and use cases
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
37M product listings, and shoppers navigated alone. Now Lu guides the whole journey—search to checkout—inside WhatsApp.
With three doctors serving 400 stores, queries took 24 hours. GenAI now mines 500k files to cut response times by 70%.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
37M product listings, and shoppers navigated alone. Now Lu guides the whole journey—search to checkout—inside WhatsApp.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.