Returns and ID checks slowed global support. AI now automates these flows on WhatsApp and voice, matching tone to local markets.
A British multinational fashion retailer operating across 83 countries, managing its own label alongside partner brands like Gap and Victoria's Secret.
Rapid global expansion required scaling support across diverse markets while maintaining the brand's specific professional yet approachable tone....
Multichannel retailer of fashion, beauty, and home products.
AI agent platform for autonomous enterprise customer service.
Next's Customer support is part of this use case:
Related implementations across industries and use cases
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Returns and ID checks slowed global support. AI now automates these flows on WhatsApp and voice, matching tone to local markets.
A British multinational fashion retailer operating across 83 countries, managing its own label alongside partner brands like Gap and Victoria's Secret.
Rapid global expansion required scaling support across diverse markets while maintaining the brand's specific professional yet approachable tone....
Multichannel retailer of fashion, beauty, and home products.
AI agent platform for autonomous enterprise customer service.
Next's Customer support is part of this use case:
Related implementations across industries and use cases
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.