Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
A nationwide network of nearly 7,000 retail kiosks processes millions of used mobile devices each year for instant cash, resale, or recycling.
As the physical footprint expanded, inbound support calls scaled in lockstep and overwhelmed representatives with repetitive questions about device...
“At the end of the day, we kept coming back to incentives. Sierra is incentivized to solve the problem, and payment is tied directly to resolution.”
Automated kiosks for recycling used mobile phones and tablets for cash.
AI agent platform for autonomous enterprise customer service.
ecoATM's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
A nationwide network of nearly 7,000 retail kiosks processes millions of used mobile devices each year for instant cash, resale, or recycling.
As the physical footprint expanded, inbound support calls scaled in lockstep and overwhelmed representatives with repetitive questions about device...
“At the end of the day, we kept coming back to incentives. Sierra is incentivized to solve the problem, and payment is tied directly to resolution.”
Automated kiosks for recycling used mobile phones and tablets for cash.
AI agent platform for autonomous enterprise customer service.
ecoATM's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.