Key results
Ticket Automation Rate
>80%
Auto-Resolution Lift
8%
Result highlights
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The story
Europe's second-largest neobank serves 20 million users with a unified app for spending, saving, budgeting, and investing.
Complex support queries like failed payments require verifying cards and transactions in precise sequences that traditional rule-based systems could...
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Quotes
“When we benchmarked the best models, Claude came out on top.”
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The company
bunq
bunq.comMobile banking app for personal and business accounts, savings, and payments.
IndustryFinancial Services
LocationAmsterdam, North Holland, Netherlands
Employees251-1K
Founded2012
Scope & timeline
- Time to first code cut from 40 hours to 16 hours
- Claude integration completed in days