Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Europe's second-largest neobank serves 20 million users with a unified app for spending, saving, budgeting, and investing.
Complex support queries like failed payments require verifying cards and transactions in precise sequences that traditional rule-based systems could...
“When we benchmarked the best models, Claude came out on top.”
Mobile banking app for personal and business accounts, savings, and payments.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Related implementations across industries and use cases
Multilingual claims bottlenecked expansion. Claude now auto-drafts decisions across 15 apps, automating 70% of targeted tasks.
Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.
Escalations slowed support for 85M users. Specialized agents now route refunds and payments, clearing the queue for human experts.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.