Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
A digital assets wealth platform with 7 million customers across more than 200 jurisdictions, offering crypto savings, lending, trading, and payments.
The client care team handles 20,000-25,000 monthly inquiries, many requiring cross-referencing real-time portfolio data, LTV ratios, and...
“We’re elevating the client experience – and Agentforce is central to that ambition. Our dedicated Client Care team delivers specialized support 24/7. To help them focus where it counts, we’re harnessing AI to boost autonomous case resolution by 70%, freeing up time for the complex, high-touch inquiries that require a human touch.”
Digital asset platform for crypto trading, lending, and interest-bearing accounts.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Nexo's Customer support is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Thousands of emails, every application reviewed by hand. Now agents verify IDs, translate, and draft; a five-person team makes every call.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
A digital assets wealth platform with 7 million customers across more than 200 jurisdictions, offering crypto savings, lending, trading, and payments.
The client care team handles 20,000-25,000 monthly inquiries, many requiring cross-referencing real-time portfolio data, LTV ratios, and...
“We’re elevating the client experience – and Agentforce is central to that ambition. Our dedicated Client Care team delivers specialized support 24/7. To help them focus where it counts, we’re harnessing AI to boost autonomous case resolution by 70%, freeing up time for the complex, high-touch inquiries that require a human touch.”
Digital asset platform for crypto trading, lending, and interest-bearing accounts.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Nexo's Customer support is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Thousands of emails, every application reviewed by hand. Now agents verify IDs, translate, and draft; a five-person team makes every call.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.