Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.
A premium home appliance manufacturer operating across six global markets, with a product support base spanning 50,000+ service manuals and 100 million customer records.
About 60% of support calls focused on routine troubleshooting that customers could potentially resolve themselves. Legacy chatbots could surface...
“If we can resolve an issue immediately through Agentforce – without the customer having to take time off work or wait for a technician to visit – that's a premium experience.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Customer self-service is part of this use case:
Related implementations across industries and use cases
Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.
A premium home appliance manufacturer operating across six global markets, with a product support base spanning 50,000+ service manuals and 100 million customer records.
About 60% of support calls focused on routine troubleshooting that customers could potentially resolve themselves. Legacy chatbots could surface...
“If we can resolve an issue immediately through Agentforce – without the customer having to take time off work or wait for a technician to visit – that's a premium experience.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Customer self-service is part of this use case:
Related implementations across industries and use cases
Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.