Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.
A premium global home appliance brand whose contact center reps support an extensive, continuously evolving product line, backed by over 100 million CRM records, 10,000-plus knowledge articles, and 100GB of legacy technical manuals.
Customer history and product knowledge were spread across disconnected systems, fragmented records, and large libraries of legacy manuals. Reps spent...
“Having information available in the moment means customers get answers faster and don't have to be transferred or kept waiting. This is the premium experience our customers expect, and Agentforce helps us deliver it.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Rep assistance is part of this use case:
Related implementations across industries and use cases
Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Knowledge was trapped in siloed systems. Gemini connected Jira and SharePoint, enabling staff to build custom agents for QA and coaching.
Manual ethics checks held back research. Now, students and staff co-build AI agents to automate documentation and approvals.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Reps put customers on hold to search 100GB of manuals and fragmented records. Arthur surfaces the right answer mid-call — no hold.
A premium global home appliance brand whose contact center reps support an extensive, continuously evolving product line, backed by over 100 million CRM records, 10,000-plus knowledge articles, and 100GB of legacy technical manuals.
Customer history and product knowledge were spread across disconnected systems, fragmented records, and large libraries of legacy manuals. Reps spent...
“Having information available in the moment means customers get answers faster and don't have to be transferred or kept waiting. This is the premium experience our customers expect, and Agentforce helps us deliver it.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Rep assistance is part of this use case:
Related implementations across industries and use cases
Chatbots pointed customers at articles, not answers. Agentforce searches 50K+ manuals and walks each customer through the fix.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Knowledge was trapped in siloed systems. Gemini connected Jira and SharePoint, enabling staff to build custom agents for QA and coaching.
Manual ethics checks held back research. Now, students and staff co-build AI agents to automate documentation and approvals.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.