Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Spain's leading bank serves over 20 million customers and manages 500 million monthly interactions across physical branches and digital channels.
Front-line teams struggled to navigate complex inquiries across a vast catalog ranging from credit cards to mortgages. Previous attempts to build AI...
“As leaders, we have the responsibility to provide the best service for our customers. Our customers and society are changing very quickly, and we need to meet our customers where they are.”
Banking and financial services group for retail and corporate customers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
CaixaBank's Customer service assistants is part of this use case:
Related implementations across industries and use cases
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Spain's leading bank serves over 20 million customers and manages 500 million monthly interactions across physical branches and digital channels.
Front-line teams struggled to navigate complex inquiries across a vast catalog ranging from credit cards to mortgages. Previous attempts to build AI...
“As leaders, we have the responsibility to provide the best service for our customers. Our customers and society are changing very quickly, and we need to meet our customers where they are.”
Banking and financial services group for retail and corporate customers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
CaixaBank's Customer service assistants is part of this use case:
Related implementations across industries and use cases
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.