Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Spain's leading bank serves over 20 million customers and manages 500 million monthly interactions across physical branches and digital channels.
Front-line teams struggled to navigate complex inquiries across a vast catalog ranging from credit cards to mortgages. Previous attempts to build AI...
“As leaders, we have the responsibility to provide the best service for our customers. Our customers and society are changing very quickly, and we need to meet our customers where they are.”
Banking and financial services group for retail and corporate customers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
CaixaBank's Customer service assistants is part of this use case:
Related implementations across industries and use cases
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Spain's leading bank serves over 20 million customers and manages 500 million monthly interactions across physical branches and digital channels.
Front-line teams struggled to navigate complex inquiries across a vast catalog ranging from credit cards to mortgages. Previous attempts to build AI...
“As leaders, we have the responsibility to provide the best service for our customers. Our customers and society are changing very quickly, and we need to meet our customers where they are.”
Banking and financial services group for retail and corporate customers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
CaixaBank's Customer service assistants is part of this use case:
Related implementations across industries and use cases
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Reps spent 45 minutes cross-referencing databases. AI unifies the data to resolve disputes in under 5 minutes.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.