Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
One of Germany's leading financial institutions manages digital banking services spanning from simple personal transfers to complex corporate payments.
Customers expected instant, personalized service, but complex legacy systems and strict banking regulations created friction. Routine requests for...
“We were seeing a necessity to build a bridge between what our customers expected and what our systems could deliver. We needed a new way to serve—not just faster, but smarter and more human.”
Commerzbank's Customer support is part of this use case:
Commercial bank and financial services provider for corporate and private clients.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
One of Germany's leading financial institutions manages digital banking services spanning from simple personal transfers to complex corporate payments.
Customers expected instant, personalized service, but complex legacy systems and strict banking regulations created friction. Routine requests for...
“We were seeing a necessity to build a bridge between what our customers expected and what our systems could deliver. We needed a new way to serve—not just faster, but smarter and more human.”
Commerzbank's Customer support is part of this use case:
Commercial bank and financial services provider for corporate and private clients.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.