Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
One of Germany's leading financial institutions manages digital banking services spanning from simple personal transfers to complex corporate payments.
Customers expected instant, personalized service, but complex legacy systems and strict banking regulations created friction. Routine requests for...
“We were seeing a necessity to build a bridge between what our customers expected and what our systems could deliver. We needed a new way to serve—not just faster, but smarter and more human.”
Commercial bank and financial services provider for corporate and private clients.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Commerzbank's Customer support is part of this use case:
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35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
One of Germany's leading financial institutions manages digital banking services spanning from simple personal transfers to complex corporate payments.
Customers expected instant, personalized service, but complex legacy systems and strict banking regulations created friction. Routine requests for...
“We were seeing a necessity to build a bridge between what our customers expected and what our systems could deliver. We needed a new way to serve—not just faster, but smarter and more human.”
Commercial bank and financial services provider for corporate and private clients.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Commerzbank's Customer support is part of this use case:
Related implementations across industries and use cases
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.