Legacy chatbots bottlenecked service teams. Now, a single AI agent handles routine workflows, routing complex queries to human experts.
One of the UK's largest retail banks, serving 6.6 million customers as part of the country's first mutual full-service banking provider.
The bank relied on multiple disconnected, legacy chatbots that created a fragmented experience and struggled to resolve queries at the first point of...
“We’ve been able to move away from old-style chatbots and toward more conversational banking. We’ve consolidated multiple virtual assistants into a single, smarter experience.”
Retail and commercial bank offering personal and business financial services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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