Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Argentina's leading mortgage lender, with a national branch network and digital banking platforms serving individuals and corporate banking clients.
An on-premises Dynamics 365 deployment, locked by internal security policies from cloud access, left the bank with no real-time monitoring, delayed...
“Moving to Dynamics 365 Online gave us the foundation to modernize how we serve customers and support employees. With Copilot Studio, we are turning that foundation into faster answers, better experiences, and a more agile bank.”
Retail and commercial bank in Argentina specializing in mortgage finance.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Banco Hipotecario's Customer support is part of this use case:
Related implementations across industries and use cases
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Argentina's leading mortgage lender, with a national branch network and digital banking platforms serving individuals and corporate banking clients.
An on-premises Dynamics 365 deployment, locked by internal security policies from cloud access, left the bank with no real-time monitoring, delayed...
“Moving to Dynamics 365 Online gave us the foundation to modernize how we serve customers and support employees. With Copilot Studio, we are turning that foundation into faster answers, better experiences, and a more agile bank.”
Retail and commercial bank in Argentina specializing in mortgage finance.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Banco Hipotecario's Customer support is part of this use case:
Related implementations across industries and use cases
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.