Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A premium Mexican retail brand known for leather goods, operating physical stores and a fast-growing ecommerce business supported by a customer service team of only four people.
As digital commerce accelerated, customers expected instant answers for order tracking and product availability outside of normal business hours. The...
“At a group level, our strategy is to be 100% Microsoft. We wanted something that would integrate cleanly with our CRM and ERP. Microsoft Copilot Studio fit that vision perfectly.”
Luxury leather goods brand specializing in exotic skin boots and accessories.
Supported Tiendas Cuadra in building and integrating an AI virtual assistant with Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cuadra's Customer support is part of this use case:
Related implementations across industries and use cases
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A premium Mexican retail brand known for leather goods, operating physical stores and a fast-growing ecommerce business supported by a customer service team of only four people.
As digital commerce accelerated, customers expected instant answers for order tracking and product availability outside of normal business hours. The...
“At a group level, our strategy is to be 100% Microsoft. We wanted something that would integrate cleanly with our CRM and ERP. Microsoft Copilot Studio fit that vision perfectly.”
Luxury leather goods brand specializing in exotic skin boots and accessories.
Supported Tiendas Cuadra in building and integrating an AI virtual assistant with Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cuadra's Customer support is part of this use case:
Related implementations across industries and use cases
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.