Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A premium Mexican retail brand known for leather goods, operating physical stores and a fast-growing ecommerce business supported by a customer service team of only four people.
As digital commerce accelerated, customers expected instant answers for order tracking and product availability outside of normal business hours. The...
“At a group level, our strategy is to be 100% Microsoft. We wanted something that would integrate cleanly with our CRM and ERP. Microsoft Copilot Studio fit that vision perfectly.”
Luxury leather goods brand specializing in exotic skin boots and accessories.
Supported Tiendas Cuadra in building and integrating an AI virtual assistant with Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cuadra's Customer support is part of this use case:
Related implementations across industries and use cases
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
A premium Mexican retail brand known for leather goods, operating physical stores and a fast-growing ecommerce business supported by a customer service team of only four people.
As digital commerce accelerated, customers expected instant answers for order tracking and product availability outside of normal business hours. The...
“At a group level, our strategy is to be 100% Microsoft. We wanted something that would integrate cleanly with our CRM and ERP. Microsoft Copilot Studio fit that vision perfectly.”
Luxury leather goods brand specializing in exotic skin boots and accessories.
Supported Tiendas Cuadra in building and integrating an AI virtual assistant with Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Cuadra's Customer support is part of this use case:
Related implementations across industries and use cases
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.