Customers waited in call center queues; documents took 3-5 minutes each. Adele now fields 40% of conversations and clears docs in seconds.
A Latvian bank operating across three Baltic countries, processing high volumes of documents daily spanning compliance, legal, insurance, and operational domains alongside customer service traditionally handled through call center queues.
Processing individual documents took 3-5 minutes each across multiple domain types. Customers waited for call center responses on routine product and...
“Our AI-powered virtual assistant, Adele, has received very positive feedback from our customers. They like the fact that they can get an almost instant answer to queries instead of waiting for a response from our call center.”
Retail and corporate bank serving customers in the Baltic states.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Citadele Banka's Virtual banking assistant is part of this use case:
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Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
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Customers waited in call center queues; documents took 3-5 minutes each. Adele now fields 40% of conversations and clears docs in seconds.
A Latvian bank operating across three Baltic countries, processing high volumes of documents daily spanning compliance, legal, insurance, and operational domains alongside customer service traditionally handled through call center queues.
Processing individual documents took 3-5 minutes each across multiple domain types. Customers waited for call center responses on routine product and...
“Our AI-powered virtual assistant, Adele, has received very positive feedback from our customers. They like the fact that they can get an almost instant answer to queries instead of waiting for a response from our call center.”
Retail and corporate bank serving customers in the Baltic states.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Citadele Banka's Virtual banking assistant is part of this use case:
Related implementations across industries and use cases
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Multilingual claims bottlenecked expansion. Claude now auto-drafts decisions across 15 apps, automating 70% of targeted tasks.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Analysts couldn't touch the data—every question funneled through engineers, taking hours or weeks. Now they get answers in seconds.
Finance spent six hours stitching four data sources into fully burdened cost models. Now, they use AI to generate them in minutes.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.