Key results
Containment Rate
70%+
Result highlights
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The story
A global branded payments provider operating across diverse lines of business, from B2C commerce to incentive platforms, serving millions of customers worldwide.
A legacy scripted chatbot required manually building distinct conversation paths for every new use case, creating a complex web of answers that...
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Quotes
“At BHN, we’re deeply committed to delivering exceptional customer experiences — it’s at the heart of everything we do. The emergence of agentic AI is not just enhancing how we think about customer engagement and support; it’s completely transforming it.”
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The company
Blackhawk Network
blackhawknetwork.comBranded payments and rewards platform for gift cards, incentives, and commerce.
IndustryFinancial Services
LocationPleasanton, CA, USA
Employees1K-5K
Founded2001