Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
A global branded payments provider operating across diverse lines of business, from B2C commerce to incentive platforms, serving millions of customers worldwide.
A legacy scripted chatbot required manually building distinct conversation paths for every new use case, creating a complex web of answers that...
“At BHN, we’re deeply committed to delivering exceptional customer experiences — it’s at the heart of everything we do. The emergence of agentic AI is not just enhancing how we think about customer engagement and support; it’s completely transforming it.”
Branded payments and rewards platform for gift cards, incentives, and commerce.
AI customer service automation platform for messaging, voice, and email.
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Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid trees resolved just 13% of chats. Slang-fluent AI agents now handle 70% of volume, avoiding 35+ hires as demand tripled.
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Human focus groups took two months to organize. Now, marketers use debating AI personas to rapidly uncover deep buyer psychology.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.