Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
A global branded payments provider operating across diverse lines of business, from B2C commerce to incentive platforms, serving millions of customers worldwide.
A legacy scripted chatbot required manually building distinct conversation paths for every new use case, creating a complex web of answers that...
“At BHN, we’re deeply committed to delivering exceptional customer experiences — it’s at the heart of everything we do. The emergence of agentic AI is not just enhancing how we think about customer engagement and support; it’s completely transforming it.”
Branded payments and rewards platform for gift cards, incentives, and commerce.
AI customer service automation platform for messaging, voice, and email.
Blackhawk Network's Customer support is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
A global branded payments provider operating across diverse lines of business, from B2C commerce to incentive platforms, serving millions of customers worldwide.
A legacy scripted chatbot required manually building distinct conversation paths for every new use case, creating a complex web of answers that...
“At BHN, we’re deeply committed to delivering exceptional customer experiences — it’s at the heart of everything we do. The emergence of agentic AI is not just enhancing how we think about customer engagement and support; it’s completely transforming it.”
Branded payments and rewards platform for gift cards, incentives, and commerce.
AI customer service automation platform for messaging, voice, and email.
Blackhawk Network's Customer support is part of this use case:
Related implementations across industries and use cases
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.