Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
A global business travel and expense management platform processing over $2.5 billion in annualized booking volumes, with a new booking made every five seconds.
As the customer care team scaled to over 1,000 people, agents were overwhelmed by updates about incidents, supplier outages, and process changes...
“By the time you needed information, it was buried. We knew we needed to overhaul our approach to knowledge management to support our growing team and deliver consistent customer experiences.”
Corporate travel management platform that simplifies business travel booking, approval workflows, and expense management.
AI-powered enterprise knowledge management and internal wiki platform.
TravelPerk's Customer support is part of this use case:
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Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
A global business travel and expense management platform processing over $2.5 billion in annualized booking volumes, with a new booking made every five seconds.
As the customer care team scaled to over 1,000 people, agents were overwhelmed by updates about incidents, supplier outages, and process changes...
“By the time you needed information, it was buried. We knew we needed to overhaul our approach to knowledge management to support our growing team and deliver consistent customer experiences.”
Corporate travel management platform that simplifies business travel booking, approval workflows, and expense management.
AI-powered enterprise knowledge management and internal wiki platform.
TravelPerk's Customer support is part of this use case:
Related implementations across industries and use cases
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Search relied on five rigid boxes for 30 years. Semantic AI now interprets natural language, boosting upgrade revenue up to 20%.
Teams tab-hopped to find scattered info. AI now synthesizes answers instantly, getting new hires client-ready in their first month.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.