Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
A global business travel and expense management platform processing over $2.5 billion in annualized booking volumes, with a new booking made every five seconds.
As the customer care team scaled to over 1,000 people, agents were overwhelmed by updates about incidents, supplier outages, and process changes...
“By the time you needed information, it was buried. We knew we needed to overhaul our approach to knowledge management to support our growing team and deliver consistent customer experiences.”
Travel and expense management platform for businesses.
AI-powered enterprise knowledge management and internal wiki platform.
TravelPerk's Customer support is part of this use case:
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Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
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Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
A global business travel and expense management platform processing over $2.5 billion in annualized booking volumes, with a new booking made every five seconds.
As the customer care team scaled to over 1,000 people, agents were overwhelmed by updates about incidents, supplier outages, and process changes...
“By the time you needed information, it was buried. We knew we needed to overhaul our approach to knowledge management to support our growing team and deliver consistent customer experiences.”
Travel and expense management platform for businesses.
AI-powered enterprise knowledge management and internal wiki platform.
TravelPerk's Customer support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
127,000 monthly cases across languages and time zones. AI no longer just responds—it modifies bookings, waives fees, without human handoff.
Near-duplicate cards and separate assistants left agents guessing. Now one Knowledge Agent redesigns content and guides every step.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
18 teams, siloed data, cargo checked flight-by-flight. Now one shared workspace turns bookings and campaigns into real-time decisions.
A 15-year-old payroll macro accountants feared would break. Now AI agents book payroll and cut utility compiling from 3 days to 1 hour.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.