Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
A luxury travel platform serving 60 million members with millions of annual bookings for exclusive hotel and holiday packages.
Eighty service specialists struggled to manage 180,000 annual contacts, constantly switching between disconnected systems to retrieve flight details...
“Being able to interact with Agentforce using natural language is a game-changer. You don’t need a technical background to create an agent-first service experience. Service teams can now build, test and enhance it themselves — in real-time.”
Members-only booking platform for luxury hotel stays and holiday deals.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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