127,000 monthly cases across languages and time zones. AI no longer just responds—it modifies bookings, waives fees, without human handoff.
A world-leading B2B travel marketplace connecting 60,000 distributors to hotel and travel providers in 190 countries, handling over 127,000 customer cases monthly across phone, email, and chat in multiple languages.
At 127,000 monthly cases, including 60,000 emails and 50,000 phone calls, the volume alone demanded automation. Each case often required multilingual...
“We are moving beyond conversational AI into agentic AI. The system built with Ayesa Digital and Google Cloud doesn't just respond to queries; it acts. It executes tasks in our backoffice, creating a seamless and instant experience for our customers. This is the foundation for the proactive future of customer service.”
B2B travel marketplace and technology platform for distributors and suppliers.
Automated text and voice channels and integrated CCAI with HBX Group's CRM and telephony
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
HBX Group's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Complex ski-pass options flooded staff with routine questions. Now, AI agents guide visitors through pass selection and trip planning.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
127,000 monthly cases across languages and time zones. AI no longer just responds—it modifies bookings, waives fees, without human handoff.
A world-leading B2B travel marketplace connecting 60,000 distributors to hotel and travel providers in 190 countries, handling over 127,000 customer cases monthly across phone, email, and chat in multiple languages.
At 127,000 monthly cases, including 60,000 emails and 50,000 phone calls, the volume alone demanded automation. Each case often required multilingual...
“We are moving beyond conversational AI into agentic AI. The system built with Ayesa Digital and Google Cloud doesn't just respond to queries; it acts. It executes tasks in our backoffice, creating a seamless and instant experience for our customers. This is the foundation for the proactive future of customer service.”
B2B travel marketplace and technology platform for distributors and suppliers.
Automated text and voice channels and integrated CCAI with HBX Group's CRM and telephony
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
HBX Group's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Complex ski-pass options flooded staff with routine questions. Now, AI agents guide visitors through pass selection and trip planning.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.