Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
An urban micromobility operator providing scooter rentals across 400 cities and 20 countries, managing approximately two million customer contacts per year.
A legacy scripted chatbot could only automate a third of ticket resolutions, leaving requests to human agents who took up to six hours to respond....
“When your ride is done, you want it to be done. Not in five minutes, not in thirty seconds, immediately.”
Shared electric scooter and bike micromobility platform for urban transportation.
AI customer service automation platform for messaging, voice, and email.
Dott's Customer support is part of this use case:
Related implementations across industries and use cases
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
Rigid tools forced agents to handle policy changes. An AI agent now executes regulated workflows like renewals and address updates.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
An urban micromobility operator providing scooter rentals across 400 cities and 20 countries, managing approximately two million customer contacts per year.
A legacy scripted chatbot could only automate a third of ticket resolutions, leaving requests to human agents who took up to six hours to respond....
“When your ride is done, you want it to be done. Not in five minutes, not in thirty seconds, immediately.”
Shared electric scooter and bike micromobility platform for urban transportation.
AI customer service automation platform for messaging, voice, and email.
Dott's Customer support is part of this use case:
Related implementations across industries and use cases
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
Rigid tools forced agents to handle policy changes. An AI agent now executes regulated workflows like renewals and address updates.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.