A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A European mobility leader processes 1.4 billion annual transactions for 10 million customers across 18 countries, managing 75% of Italy's motorway tolls.
Facing nearly 3 million annual inquiries with only 400 staff, the company's rule-based chatbot transferred over 50% of requests to live agents....
“We receive 2 million customer inquiries a year just on the phone. 900,000 more inquiries come in via chat. Depending on the season, we only have 300 to 400 contact center employees to handle them all.”
Integrated mobility platform for automated tolling, parking, and transport payments.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A European mobility leader processes 1.4 billion annual transactions for 10 million customers across 18 countries, managing 75% of Italy's motorway tolls.
Facing nearly 3 million annual inquiries with only 400 staff, the company's rule-based chatbot transferred over 50% of requests to live agents....
“We receive 2 million customer inquiries a year just on the phone. 900,000 more inquiries come in via chat. Depending on the season, we only have 300 to 400 contact center employees to handle them all.”
Integrated mobility platform for automated tolling, parking, and transport payments.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.