A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A European mobility leader processes 1.4 billion annual transactions for 10 million customers across 18 countries, managing 75% of Italy's motorway tolls.
Facing nearly 3 million annual inquiries with only 400 staff, the company's rule-based chatbot transferred over 50% of requests to live agents....
“We receive 2 million customer inquiries a year just on the phone. 900,000 more inquiries come in via chat. Depending on the season, we only have 300 to 400 contact center employees to handle them all.”
Integrated mobility platform for automated tolling, parking, and transport payments.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Telepass's Customer support is part of this use case:
Related implementations across industries and use cases
Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Every new support agent meant months of engineering handoffs. Now the people closest to customers build and ship their own.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
A new SUV launch generated massive lead surges. AI voice agents handled initial outbound calls, routing high-intent leads to human dealers.
Thousands of software modules slowed vehicle development. Now, engineers collaborate with 64 AI agents to write and debug code.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A European mobility leader processes 1.4 billion annual transactions for 10 million customers across 18 countries, managing 75% of Italy's motorway tolls.
Facing nearly 3 million annual inquiries with only 400 staff, the company's rule-based chatbot transferred over 50% of requests to live agents....
“We receive 2 million customer inquiries a year just on the phone. 900,000 more inquiries come in via chat. Depending on the season, we only have 300 to 400 contact center employees to handle them all.”
Integrated mobility platform for automated tolling, parking, and transport payments.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Telepass's Customer support is part of this use case:
Related implementations across industries and use cases
Scripted bots lacked backend access, forcing manual GPS fixes. Now, an API-connected AI instantly closes rides and diagnoses root causes.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Every new support agent meant months of engineering handoffs. Now the people closest to customers build and ship their own.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
A new SUV launch generated massive lead surges. AI voice agents handled initial outbound calls, routing high-intent leads to human dealers.
Thousands of software modules slowed vehicle development. Now, engineers collaborate with 64 AI agents to write and debug code.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.