New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
A local authority steering the UK's fastest-growing city, utilizing over 7,000 employees to deliver daily services to 550,000 residents.
Contact center staff had to manually trawl through file folders across extensive SharePoint databases, resulting in one-to-two-week onboarding times...
“Copilot changed everything. It is just brilliant. We had three new starters, and they were on the phones within a day, which previously used to take one to two weeks.”
Manchester City Council's Customer support is part of this use case:
Local government authority providing public and civic services for Manchester.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Helped the council build an AI automation to classify potholes and delivered its Copilot programme.
Related implementations across industries and use cases
Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
A local authority steering the UK's fastest-growing city, utilizing over 7,000 employees to deliver daily services to 550,000 residents.
Contact center staff had to manually trawl through file folders across extensive SharePoint databases, resulting in one-to-two-week onboarding times...
“Copilot changed everything. It is just brilliant. We had three new starters, and they were on the phones within a day, which previously used to take one to two weeks.”
Manchester City Council's Customer support is part of this use case:
Local government authority providing public and civic services for Manchester.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Helped the council build an AI automation to classify potholes and delivered its Copilot programme.
Related implementations across industries and use cases
Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.