AI case study

Beacon MobilityCustomer support

26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.

Published|2 months ago

Key results

Time to Insight
3 clicks
vs no visibility

Result highlights

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The story

Context

One of the nation's largest providers of high-needs transportation operates 12,000 vehicles and employs 19,000 people across 25 states to serve vulnerable populations.

Challenge

Growth through acquisition created a fragmented network of over 26 disparate phone systems with zero visibility into dropped calls from worried...

Solution
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Scope & timeline

  • 27 offices deployed in 2-3 months
  • 2-3 offices migrated per week

Quotes

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The company

Beacon Mobility logo

Beacon Mobility

gobeacon.com

Mobility and transportation services for schools, paratransit, and medical programs.

IndustryAutomotive & Mobility
LocationWilbraham, MA, USA
Employees10K-50K
Founded2019

The vendor

AI-powered cloud communications platform for voice, video, and contact center.

IndustrySoftware & Platforms
LocationSan Ramon, CA, USA
Employees1K-5K
Founded2011

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