Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
A logistics holding company operating nearly 5,000 trucks across 16 distinct subsidiaries, ranging from flatbed carriers to specialized brokerage services.
Rapid growth through acquisitions created a fragmented web of incompatible phone systems, forcing staff to hold weekly Saturday conference calls just...
“As we grew so large and sometimes by acquisitions, we kept collecting all these different phone systems and all the different relationships with different phone carriers. Whenever we acquire somebody, we would bring their phone system into the mix, and it just grew complex fast.”
Asset-based transportation, brokerage, and 3PL services provider.
AI-powered cloud communications platform for voice, video, and contact center.
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