Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
A logistics holding company operating nearly 5,000 trucks across 16 distinct subsidiaries, ranging from flatbed carriers to specialized brokerage services.
Rapid growth through acquisitions created a fragmented web of incompatible phone systems, forcing staff to hold weekly Saturday conference calls just...
“As we grew so large and sometimes by acquisitions, we kept collecting all these different phone systems and all the different relationships with different phone carriers. Whenever we acquire somebody, we would bring their phone system into the mix, and it just grew complex fast.”
Asset-based transportation, brokerage, and 3PL services provider.
AI-powered cloud communications platform for voice, video, and contact center.
PS Logistics's Driver support is part of this use case:
Related implementations across industries and use cases
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Moving to enterprise deals left managers guessing. AI now tracks engagement to flag risks, boosting forecast accuracy from 68% to 90%.
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Associates manually routed complex tickets and managed 47K product tags. Now, AI agents triage requests and classify attributes.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
A logistics holding company operating nearly 5,000 trucks across 16 distinct subsidiaries, ranging from flatbed carriers to specialized brokerage services.
Rapid growth through acquisitions created a fragmented web of incompatible phone systems, forcing staff to hold weekly Saturday conference calls just...
“As we grew so large and sometimes by acquisitions, we kept collecting all these different phone systems and all the different relationships with different phone carriers. Whenever we acquire somebody, we would bring their phone system into the mix, and it just grew complex fast.”
Asset-based transportation, brokerage, and 3PL services provider.
AI-powered cloud communications platform for voice, video, and contact center.
PS Logistics's Driver support is part of this use case:
Related implementations across industries and use cases
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Moving to enterprise deals left managers guessing. AI now tracks engagement to flag risks, boosting forecast accuracy from 68% to 90%.
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Associates manually routed complex tickets and managed 47K product tags. Now, AI agents triage requests and classify attributes.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.