Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
A logistics holding company operating nearly 5,000 trucks across 16 distinct subsidiaries, ranging from flatbed carriers to specialized brokerage services.
Rapid growth through acquisitions created a fragmented web of incompatible phone systems, forcing staff to hold weekly Saturday conference calls just...
“As we grew so large and sometimes by acquisitions, we kept collecting all these different phone systems and all the different relationships with different phone carriers. Whenever we acquire somebody, we would bring their phone system into the mix, and it just grew complex fast.”
Asset-based transportation, brokerage, and 3PL services provider.
AI-powered cloud communications platform for voice, video, and contact center.
PS Logistics's Driver support is part of this use case:
Related implementations across industries and use cases
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Three people, 700 drivers, no road data—just spreadsheets. When a DOT probe hit, they had nothing. Now AI coaches every driver individually.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Post-merger, consultants scattered across Zendesk and Outlook, leaving leadership blind. AI agents now back each consultant on one platform.
Refactoring hundreds of decentralized codebases took days. Now, an AI agent writes and submits code in minutes for human review.
Legacy Access and VBA forms couldn't scale or integrate; a conventional rewrite would run a year. AI rebuilt them cloud-native, 37% cheaper.
Engineers combed through 1,000-page packages to verify steel traceability codes. AI now extracts and matches them in minutes; they validate.
Fragmented data and manual workflows slowed care. Now, AI helps staff optimize surgical scheduling and physicians diagnose rare diseases.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
A logistics holding company operating nearly 5,000 trucks across 16 distinct subsidiaries, ranging from flatbed carriers to specialized brokerage services.
Rapid growth through acquisitions created a fragmented web of incompatible phone systems, forcing staff to hold weekly Saturday conference calls just...
“As we grew so large and sometimes by acquisitions, we kept collecting all these different phone systems and all the different relationships with different phone carriers. Whenever we acquire somebody, we would bring their phone system into the mix, and it just grew complex fast.”
Asset-based transportation, brokerage, and 3PL services provider.
AI-powered cloud communications platform for voice, video, and contact center.
PS Logistics's Driver support is part of this use case:
Related implementations across industries and use cases
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Three people, 700 drivers, no road data—just spreadsheets. When a DOT probe hit, they had nothing. Now AI coaches every driver individually.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
26 disjointed systems hid dropped calls. Now, built-in AI flags safety risks and surfaces real-time playbooks for mobile dispatchers.
Post-merger, consultants scattered across Zendesk and Outlook, leaving leadership blind. AI agents now back each consultant on one platform.
Refactoring hundreds of decentralized codebases took days. Now, an AI agent writes and submits code in minutes for human review.
Legacy Access and VBA forms couldn't scale or integrate; a conventional rewrite would run a year. AI rebuilt them cloud-native, 37% cheaper.
Engineers combed through 1,000-page packages to verify steel traceability codes. AI now extracts and matches them in minutes; they validate.
Fragmented data and manual workflows slowed care. Now, AI helps staff optimize surgical scheduling and physicians diagnose rare diseases.