AI case study

CoreWeaveCustomer support

Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.

Published|1 month ago

Key results

Resolution Time
2-5 days
vs 4-8 days
CSAT Score
4.9-5.0

Result highlights

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The story

Context

A global AI cloud infrastructure provider serves the world’s top AI labs and enterprises, where a single hour of downtime incurs massive costs.

Challenge

Rapid growth exposed a fragmented workflow where engineers manually pieced together context across disparate tools like FreshDesk and Slack. Staff...

Solution
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Scope & timeline

  • Support process revamped in 90 days
  • Internal training completed in 1 week

Quotes

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The company

GPU cloud infrastructure for large-scale AI training and inference workloads.

IndustryTechnology
LocationRoseland, NJ, USA
Employees251-1K
Founded2017

The vendor

Enterprise AI platform for large language models and semantic search tools.

IndustrySoftware & Platforms
LocationToronto, ON, Canada
Employees251-1K
Founded2019

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