AI case study

Mahindra GroupCustomer outreach

A new SUV launch generated massive lead surges. AI voice agents handled initial outbound calls, routing high-intent leads to human dealers.

Published|yesterday

Key results

Conversion Increase
~8%

Result highlights

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The story

Context

A multinational conglomerate operating across the automotive, IT, and financial sectors prepared for the highly anticipated release of a new flagship SUV.

Challenge

Major vehicle launches generate massive surges in customer interactions, typically requiring a rapid expansion of call center capacity. The team...

Solution
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Quotes

The company

Mahindra Group logo

Mahindra Group

mahindra.com

Multinational conglomerate focused on automotive, farm equipment, and IT services.

IndustryAutomotive & Mobility
LocationMumbai, MH, India
Employees100K+
Founded1945

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Mahindra Group's Customer outreach is part of this use case:

Conversational Commerce
53 case studies(+65% YoY)
Proven impact?
LowModerateVery Strong
5.7Strong

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