AI case study

RazorpayCustomer outreach

Timely KYC and churn outreach bottlenecked. Now, AI voice agents conduct natural Hinglish calls, auto-extracting drop-off reasons.

Published|today

Key results

Outbound Calls
35k+
Connection Rate
~28%

Result highlights

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The story

Context

An omnichannel payments platform serving millions of merchants across payment gateways, business banking, payroll, and lending services.

Challenge

Delivering timely outreach for critical steps like KYC video verification, bank account linking, and churn recovery was difficult to scale across...

Solution
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Quotes

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The company

Razorpay logo

Razorpay

razorpay.com

Payments, banking, and payroll platform for businesses in India.

IndustryFinancial Services
LocationBengaluru, KA, India
Employees1K-5K
Founded2014

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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