AI case study

RunBuggyLogistics coordination

Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.

Published

Key results

Monthly Admin Savings
~1,000 hours
Call Volume Reduction
~20%
Touchpoint Reduction
~15%

Result highlights

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Where AI sits in the process

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The story

Context

One of North America's largest automotive transportation marketplaces, coordinating thousands of live vehicle shipments simultaneously for dealers, auctions, and fleets.

Challenge

Operations teams relied on a chaotic mix of phone calls, texts, and emails to track shipments, manually chasing drivers for ETAs and updates. This...

Solution
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The company

RunBuggy logo

RunBuggy

runbuggy.com

Digital marketplace and transportation management system for vehicle shipping.

IndustryTransportation & Logistics
LocationChandler, AZ, USA
Employees51-250
Founded2018

The vendor

Sierra logo

Sierra

sierra.ai

AI agent platform for autonomous enterprise customer service.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

Use case

RunBuggy's Logistics coordination is part of this use case:

Agentic Customer Service
118 case studies(+20% YoY)
Proven impact?
Average
5.2Strong
5.2Strongwithin Operations

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