Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.
A leading nationwide third-party logistics provider with a People-Centric brand built on deep carrier relationships, running a high-volume inbound call operation where carriers negotiate rates and book loads from posted freight boards.
Their outsourced call-automation vendor was becoming too expensive as volumes rose, and any workflow change required a multi-week vendor cycle. A...
“The native integration from our systems with ElevenLabs let us automate rate negotiation smoothly. This raised our margins on automated shipments by 25% while lowering platform costs by 40%.”
Third-party logistics (3PL) freight brokerage across truckload, LTL, and intermodal.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Trinity Logistics's Inbound freight booking is part of this use case:
Related implementations across industries and use cases
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Deciphering messy emails and handwritten PDFs took employees 7 minutes per order. Now, AI parses the unstructured data to build orders.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Refactoring hundreds of decentralized codebases took days. Now, an AI agent writes and submits code in minutes for human review.
Legacy Access and VBA forms couldn't scale or integrate; a conventional rewrite would run a year. AI rebuilt them cloud-native, 37% cheaper.
Fragmented data and manual workflows slowed care. Now, AI helps staff optimize surgical scheduling and physicians diagnose rare diseases.
QC simulations ran 15 hours and reset from scratch on every change. Digital twins cut that to 3.6 seconds.
Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.
A leading nationwide third-party logistics provider with a People-Centric brand built on deep carrier relationships, running a high-volume inbound call operation where carriers negotiate rates and book loads from posted freight boards.
Their outsourced call-automation vendor was becoming too expensive as volumes rose, and any workflow change required a multi-week vendor cycle. A...
“The native integration from our systems with ElevenLabs let us automate rate negotiation smoothly. This raised our margins on automated shipments by 25% while lowering platform costs by 40%.”
Third-party logistics (3PL) freight brokerage across truckload, LTL, and intermodal.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Trinity Logistics's Inbound freight booking is part of this use case:
Related implementations across industries and use cases
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Deciphering messy emails and handwritten PDFs took employees 7 minutes per order. Now, AI parses the unstructured data to build orders.
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Ops manually chased drivers via chaotic calls. An AI voice agent now automates outreach, updating a dozen orders in a single interaction.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Refactoring hundreds of decentralized codebases took days. Now, an AI agent writes and submits code in minutes for human review.
Legacy Access and VBA forms couldn't scale or integrate; a conventional rewrite would run a year. AI rebuilt them cloud-native, 37% cheaper.
Fragmented data and manual workflows slowed care. Now, AI helps staff optimize surgical scheduling and physicians diagnose rare diseases.
QC simulations ran 15 hours and reset from scratch on every change. Digital twins cut that to 3.6 seconds.