Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Talan's Knowledge base search is part of this use case:
Related implementations across industries and use cases
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Consultants manually sifted through code. GenAI now scans 280 million lines to generate tailored implementation instructions.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
With 115K annual applicants, managers read resumes between van breakdowns. Now Maria screens, schedules, and offers—managers just decide.
Officers hand-checked vendor compliance and stitched procurement docs from scattered files. Now a bot and AI handle both.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Talan's Knowledge base search is part of this use case:
Related implementations across industries and use cases
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Consultants manually sifted through code. GenAI now scans 280 million lines to generate tailored implementation instructions.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
With 115K annual applicants, managers read resumes between van breakdowns. Now Maria screens, schedules, and offers—managers just decide.
Officers hand-checked vendor compliance and stitched procurement docs from scattered files. Now a bot and AI handle both.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.