Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Talan's Knowledge base search is part of this use case:
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Related implementations across industries and use cases
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Lawyers manually reviewed 300-page technical reports. AI now scans the docs to draft affidavits and witness tables instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Talan's Knowledge base search is part of this use case:
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Related implementations across industries and use cases
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Consultants spent hours trawling documents. AI agents now synthesize scattered data into cited briefings in 8 seconds.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Lawyers manually reviewed 300-page technical reports. AI now scans the docs to draft affidavits and witness tables instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.