Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Talan's Knowledge base search is part of this use case:
Related implementations across industries and use cases
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Consultants manually scoured knowledge bases. Now, they prompt an internal AI to synthesize insights into structured, on-brand drafts.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
Massive discovery bottlenecked a lean legal team. AI surfaced key issue patterns, freeing attorneys to shape early case strategy.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Keyword searches across 140,000 past cases buried consultants in irrelevant hits. Now, AI surfaces the top 5 matches with summaries.
An international consulting group operates a support center where more than 100 experts handle over 250 daily client requests by referencing a knowledge base of 140,000 historical cases.
Classic keyword-based search returned hundreds of irrelevant hits, requiring consultants to spend up to four minutes running multiple iterations to...
“Contextual search technology enabled by SAP Business AI helps us simply and quickly exploit information about past customer requests to enrich responses to current requests, without drowning in high data volumes.”
Consulting and IT services for digital transformation, data, AI, and ERP systems.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Talan's Knowledge base search is part of this use case:
Related implementations across industries and use cases
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
Consultants manually scoured knowledge bases. Now, they prompt an internal AI to synthesize insights into structured, on-brand drafts.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Manual research bottlenecked migrations. AI now synthesizes 200k pages of technical docs to answer queries, freeing experts for strategy.
A petabyte of unmanaged video required tracking down editors to find clips. Now, AI automatically tags footage for conversational search.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
Massive discovery bottlenecked a lean legal team. AI surfaced key issue patterns, freeing attorneys to shape early case strategy.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.