Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.