Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually hunted for crypto data. Now, an autonomous agent cites real-time records to boost case resolution by 70%.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.