Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Some member headshots looked genuinely unusable. Runway transformed each into broadcast-ready stills—no cross-country studio shoot required.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.
A leading European fintech company processes millions of transactions across its markets, managing over 150,000 monthly customer service interactions across eight countries and four languages.
As digital payment volumes surged, service representatives struggled with fragmented data and manual processes that limited visibility across...
“If the challenges related to scalability and fragmentation weren’t addressed, we were risking a decline in service quality and client and customer satisfaction—all threats to trust in our service delivery. It was time to act, but we had to be smart about it.”
Payment platform for buy now pay later, debt collection, and accounting services.
Helped Riverty deploy an AI-ready contact center across multiple markets using Dynamics 365.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Riverty's Customer service is part of this use case:
Related implementations across industries and use cases
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Some member headshots looked genuinely unusable. Runway transformed each into broadcast-ready stills—no cross-country studio shoot required.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.