Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
A communications technology company generating over $20 billion in annual revenue and connecting more than 19 million customers across its broadband, healthcare, and public sector services.
Traditional call centers faced intense pressure from rising operational costs and the need to manage severe demand spikes during peak retail periods....
“This partnership has introduced a first-class messaging system expertly blending AI efficiency with the best of personalized human support. We continue to set ourselves apart, advancing in our journey of responsible digital transformation with a steadfast focus on customer experience.”
Telecommunications provider of wireless, internet, TV, and digital health services.
Ran a managed service for the initiative and led the app development and platform implementation.
AI-powered customer service and employee experience software platform.
TELUS's Customer support is part of this use case:
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Manual sales audits cost $26/hour. AI speech analysis cut costs to $2, saving 35,000 annual work hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
A communications technology company generating over $20 billion in annual revenue and connecting more than 19 million customers across its broadband, healthcare, and public sector services.
Traditional call centers faced intense pressure from rising operational costs and the need to manage severe demand spikes during peak retail periods....
“This partnership has introduced a first-class messaging system expertly blending AI efficiency with the best of personalized human support. We continue to set ourselves apart, advancing in our journey of responsible digital transformation with a steadfast focus on customer experience.”
Telecommunications provider of wireless, internet, TV, and digital health services.
Ran a managed service for the initiative and led the app development and platform implementation.
AI-powered customer service and employee experience software platform.
TELUS's Customer support is part of this use case:
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Manual sales audits cost $26/hour. AI speech analysis cut costs to $2, saving 35,000 annual work hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.