Data leakage and permission risks threatened adoption. Copilot deployed inside M365—no new infrastructure, existing controls unchanged.
A leading telecommunications operator in the region, with most daily employee work already anchored in Microsoft 365 across Exchange, SharePoint, Teams, and OneDrive.
The company wanted to democratize AI across its workforce but faced hard constraints: preventing data leakage through AI interactions, ensuring AI...
“Telekom Srbija could not compromise on trust as a leading telecommunications operator in this region. We didn’t want additional complexity, but rather a product that could deliver value quickly while maintaining a high level of security, compliance, and ease of adoption across the organization.”
Major telecom operator in Southeast Europe with fixed, mobile, TV, and broadband.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Telekom Srbija's Employee productivity is part of this use case:
Related implementations across industries and use cases
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Information scattered across emails and docs forced manual hunting. Copilot retrieves it within M365—same permissions, compliance unchanged.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Information scattered across emails and docs forced manual hunting. Copilot retrieves it within M365—same permissions, compliance unchanged.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Siloed tools left the SOC blind to threats spanning satellites to cloud. AI now closes most cases automatically, in seconds.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Data leakage and permission risks threatened adoption. Copilot deployed inside M365—no new infrastructure, existing controls unchanged.
A leading telecommunications operator in the region, with most daily employee work already anchored in Microsoft 365 across Exchange, SharePoint, Teams, and OneDrive.
The company wanted to democratize AI across its workforce but faced hard constraints: preventing data leakage through AI interactions, ensuring AI...
“Telekom Srbija could not compromise on trust as a leading telecommunications operator in this region. We didn’t want additional complexity, but rather a product that could deliver value quickly while maintaining a high level of security, compliance, and ease of adoption across the organization.”
Major telecom operator in Southeast Europe with fixed, mobile, TV, and broadband.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Telekom Srbija's Employee productivity is part of this use case:
Related implementations across industries and use cases
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Information scattered across emails and docs forced manual hunting. Copilot retrieves it within M365—same permissions, compliance unchanged.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Information scattered across emails and docs forced manual hunting. Copilot retrieves it within M365—same permissions, compliance unchanged.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Siloed tools left the SOC blind to threats spanning satellites to cloud. AI now closes most cases automatically, in seconds.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.