Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
New Zealand's second-largest telecommunications provider serves over one million prepaid subscribers with connectivity reaching 99% of the population.
After consolidating a complex legacy portfolio into seven simplified plans, the carrier needed to migrate over a million customers without...
“The connectivity we provide is an essential service to so many people both in New Zealand and overseas.”
Telecommunications provider of mobile, broadband, and ICT services in New Zealand.
Manual testing held back legacy updates. AI now writes 2M+ lines of code annually, automating routine tasks and complex upgrades.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.