Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
New Zealand's second-largest telecommunications provider serves over one million prepaid subscribers with connectivity reaching 99% of the population.
After consolidating a complex legacy portfolio into seven simplified plans, the carrier needed to migrate over a million customers without...
“The connectivity we provide is an essential service to so many people both in New Zealand and overseas.”
Telecommunications provider of mobile, broadband, and ICT services in New Zealand.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
One New Zealand's Self-service plan migration is part of this use case:
Related implementations across industries and use cases
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Automation couldn't parse "Banglish"—Bengali in Roman script. An AI agent now decodes the dialect to resolve requests instantly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
New Zealand's second-largest telecommunications provider serves over one million prepaid subscribers with connectivity reaching 99% of the population.
After consolidating a complex legacy portfolio into seven simplified plans, the carrier needed to migrate over a million customers without...
“The connectivity we provide is an essential service to so many people both in New Zealand and overseas.”
Telecommunications provider of mobile, broadband, and ICT services in New Zealand.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
One New Zealand's Self-service plan migration is part of this use case:
Related implementations across industries and use cases
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Automation couldn't parse "Banglish"—Bengali in Roman script. An AI agent now decodes the dialect to resolve requests instantly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.