Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
New Zealand's second-largest telecommunications provider serves over one million prepaid subscribers with connectivity reaching 99% of the population.
After consolidating a complex legacy portfolio into seven simplified plans, the carrier needed to migrate over a million customers without...
“The connectivity we provide is an essential service to so many people both in New Zealand and overseas.”
Telecommunications provider of mobile, broadband, and ICT services in New Zealand.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Nuanced queries stalled bots; manual searches slowed agents. Now, AI executes fixes and guides diagnostics with 90% correctness.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
New Zealand's second-largest telecommunications provider serves over one million prepaid subscribers with connectivity reaching 99% of the population.
After consolidating a complex legacy portfolio into seven simplified plans, the carrier needed to migrate over a million customers without...
“The connectivity we provide is an essential service to so many people both in New Zealand and overseas.”
Telecommunications provider of mobile, broadband, and ICT services in New Zealand.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps manually searched scattered systems to handle a 120% surge. AI now resolves routine questions and summarizes case history for staff.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Nuanced queries stalled bots; manual searches slowed agents. Now, AI executes fixes and guides diagnostics with 90% correctness.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.