AI case study

B3NetworksInternal knowledge search

Staff chased devs for answers buried in scattered apps. AI now unifies the data, saving 20 minutes on every internal query.

Published|2 months ago

Key results

Saved Per Query
20+ mins

Result highlights

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The story

Context

A Singapore-based CPaaS provider serves over 6,000 corporate customers, 12 telecommunications providers, and 60 system integrators across the Asia Pacific region.

Challenge

Critical information was scattered across disconnected platforms like Jira, Confluence, and Google Docs, forcing employees to manually interrupt...

Solution
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Scope & timeline

  • 1,800 internal queries resolved in one month

Quotes

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The company

B3Networks logo

B3Networks

b3networks.com

Cloud communication and digital telecom infrastructure for service providers.

IndustryTelecommunications
LocationSingapore
Employees51-250
Founded2012

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

The implementation partner

Cloud Ace logo

Cloud Ace

cloud-ace.com
Role in this case study

Assisted B3Networks with the trial and implementation of Gemini Enterprise and data connections.

IndustryTechnology
LocationTokyo, Japan
Employees251-1K
Founded2016

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