Key results
The company
B3Networks
b3networks.comCloud communication and digital telecom infrastructure for service providers.
Result highlights
- 20+ minutes saved per internal query
The story
A Singapore-based CPaaS provider serves over 6,000 corporate customers, 12 telecommunications providers, and 60 system integrators across the Asia Pacific region.
Critical information was scattered across disconnected platforms like Jira, Confluence, and Google Docs, forcing employees to manually interrupt product managers and developers for answers. This fragmented data environment created a slow, laborious process that hampered operational efficiency and strategic decision-making.
The organization engaged partner Cloud Ace to deploy Gemini Enterprise, unifying unstructured data into a single searchable index integrated directly into their internal platform via API. The system enables staff to generate answers and product requirement documents without managing complex links or navigating between apps. Additionally, the platform powers AI agents that analyze support tickets to identify incorrect escalations.
Scope & timeline
- 1,800 internal queries resolved in one month
Quotes
“Our teams were losing time figuring out where to search — Confluence, Jira, or Google Workspace. Gemini Enterprise (Agentspace) allows us to unify that unstructured data, transforming our disparate sources into a single source of truth. This enables our employees to refocus on high-value work that is worth it instead of expending energy and time on the manual search for knowledge.”
Implementation partner
Cloud Ace
cloud-ace.comAssisted B3Networks with the trial and implementation of Gemini Enterprise and data connections.