The story
A US-based fiber infrastructure provider enabling mission-critical connectivity across the country.
A fragmented system struggled to handle over 10,000 monthly billing queries, resulting in long response times and repeat calls. Field sales teams...
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Quotes
“Oracle’s tight integration and customer-centric approach with data and AI have been invaluable in helping us transform our service operations. Our teams get fast, accurate insights, and our customers receive answers in real time.”
The company
Uniti
uniti.comFiber-optic network infrastructure for telecom carriers and enterprises.
IndustryTelecommunications
LocationLittle Rock, AR, USA
Employees251-1K
Founded2015
Scope & timeline
- 10,000+ monthly billing queries handled via AI
- 24/7 interactive support availability via chatbot