The company
Uniti
uniti.comFiber-optic network infrastructure for telecom carriers and enterprises.
The story
A US-based fiber infrastructure provider enabling mission-critical connectivity across the country.
A fragmented system struggled to handle over 10,000 monthly billing queries, resulting in long response times and repeat calls. Field sales teams also lacked real-time access to information needed for on-the-spot recommendations.
The company deployed an interactive chatbot using OCI Generative AI to answer billing queries and assist field sales teams. The system leverages Oracle Autonomous AI Database with native vector search to retrieve accurate information while maintaining data governance. This architecture provides immediate responses for both customer service requests and internal sales needs.
Scope & timeline
- 10,000+ monthly billing queries handled via AI
- 24/7 interactive support availability via chatbot
Quotes
“Oracle’s tight integration and customer-centric approach with data and AI have been invaluable in helping us transform our service operations. Our teams get fast, accurate insights, and our customers receive answers in real time.”