L&T's AI couldn't break out of pilots across 140,000 employees. Microsoft Copilot now serves 23,000+ daily; HR resolution up 70%.
A large Indian conglomerate with 140,000 employees across multiple business units, including an IT services arm that acts as the Group's primary AI implementation capability.
AI adoption across the Group had progressed through early pilots and experimentation, but moving to consistent, responsible deployment at enterprise...
“At LTM, we are empowering every employee with intelligent tools to help them work faster, learn continuously, solve complex challenges, and focus on higher value outcomes. With Microsoft, we are moving beyond pilots to embed AI responsibly and at scale across the enterprise.”
Also reported by
Engineering, procurement, construction, and manufacturing conglomerate.
Spearheaded the deployment of Microsoft 365 Copilot and built AI tools for L&T employees.
Provided Microsoft 365 Copilot to enhance productivity and query resolution across the enterprise.
Larsen & Toubro's Employee assistant is part of this use case:
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L&T's AI couldn't break out of pilots across 140,000 employees. Microsoft Copilot now serves 23,000+ daily; HR resolution up 70%.
A large Indian conglomerate with 140,000 employees across multiple business units, including an IT services arm that acts as the Group's primary AI implementation capability.
AI adoption across the Group had progressed through early pilots and experimentation, but moving to consistent, responsible deployment at enterprise...
“At LTM, we are empowering every employee with intelligent tools to help them work faster, learn continuously, solve complex challenges, and focus on higher value outcomes. With Microsoft, we are moving beyond pilots to embed AI responsibly and at scale across the enterprise.”
Also reported by
Engineering, procurement, construction, and manufacturing conglomerate.
Spearheaded the deployment of Microsoft 365 Copilot and built AI tools for L&T employees.
Provided Microsoft 365 Copilot to enhance productivity and query resolution across the enterprise.
Larsen & Toubro's Employee assistant is part of this use case:
Related implementations across industries and use cases
Siloed data and anxiety held back adoption. HR’s "Middle Out" strategy unified systems, turning scattered docs into trusted answers.
Routine tasks consumed 70% of HR and admin time. Upskilled staff now partner with AI to draft proposals and summarize site reports.
Scattered expertise across 40 engineering topics slowed global teams. Now, an AI agent instantly surfaces secure, curated best practices.
Outsourcing restricted confidential data. A two-week sprint equipped teams with standardized workflows to securely build AI in-house.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Human sales teams clock out; buyers don't. Voice agents, accent-matched by region, now qualify and book site visits around the clock.
Surging delinquency burdened staff. Now, an AI assistant handles routine collections, freeing teams for high-touch, in-person engagement.
With 99% of records missing metadata, teams sifted unlabeled databases. Now, AI generates column descriptions for data experts to verify.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.