Stuck orders meant lost revenue for 700k merchants. Instead of just answering questions, an AI agent directly executes back-end fixes.
A digital food delivery platform supporting more than 700,000 restaurant merchants nationwide and processing over 360,000 support cases annually.
For merchants running daily restaurant operations, small issues like failed payments, misconfigured menus, or stuck orders quickly turn into lost...
“The AI system has reduced case handling time by more than 66% and improved accuracy by 16% compared with human agents.”
On-demand delivery, restaurant reviews, and merchant solutions platform.
Co-developed the ActEngine AI system to automate back-end business processes and resolve merchant support issues directly.
Line Man Wongnai's Merchant support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Stuck orders meant lost revenue for 700k merchants. Instead of just answering questions, an AI agent directly executes back-end fixes.
A digital food delivery platform supporting more than 700,000 restaurant merchants nationwide and processing over 360,000 support cases annually.
For merchants running daily restaurant operations, small issues like failed payments, misconfigured menus, or stuck orders quickly turn into lost...
“The AI system has reduced case handling time by more than 66% and improved accuracy by 16% compared with human agents.”
On-demand delivery, restaurant reviews, and merchant solutions platform.
Co-developed the ActEngine AI system to automate back-end business processes and resolve merchant support issues directly.
Line Man Wongnai's Merchant support is part of this use case:
Related implementations across industries and use cases
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.