“ServiceNow is a key enabler of our shared services transformation. We want to improve speed, quality, and user satisfaction even more by further integrating ServiceNow and utilizing its capabilities in business and IT workflows to standardize and orchestrate processes throughout our environment. With a cross-functional digitalization approach, we can resolve pain points in transactional processes across the business. And when we fully capitalize on the game-changing attributes of ServiceNow AI Agents, for example in producing short accessible summaries from long, detailed knowledge articles, the potential time savings and productivity improvements are enormous.”